Terms and Conditions
Effective Date: January 2020
Please note: This is a translation of the original German "Allgemeine Geschäftsbedingungen". This translation is provided for convenience only. In case of any conflict or discrepancy, the German version shall prevail and be legally binding.
1. Scope
These General Terms and Conditions (T&C) apply to all massage services booked and provided at the Ayelet Furman massage practice, as well as those booked via the online platform Treatwell (www.treatwell.de). Ayelet Furman offers massages and sports therapy in her own practice rooms as well as in rented facilities at corporate locations. Bookings made through Treatwell are processed via the external platform of Treatwell DACH GmbH.
2. Contract Formation and Appointments
A contract is formed as soon as the client books a massage via Treatwell, email, telephone, or in person, and Ayelet Furman confirms the booking by email or the appointment has been entered into the calendar. All appointments are binding.
A free cancellation or rescheduling of an appointment is possible up to 24 hours before the scheduled start time.
For cancellations or no-shows less than 24 hours before the appointment, Ayelet Furman reserves the right to charge 80% of the agreed-upon fee. Vouchers (from Ayelet Furman or Treatwell) will be considered redeemed in the case of a late cancellation.
3. Right of Withdrawal
Consumers (as defined in § 13 of the German Civil Code, BGB) have a statutory right of withdrawal of 14 days from the conclusion of the contract. To exercise this right, a clear declaration must be sent to Ayelet Furman, Ansprengerstr. 8, 80803 Munich, Email: reha@ayelets-athletemassage.de. If you withdraw, any payments already made will be refunded, provided the service has not yet been used. If the service is used within the withdrawal period, a pro-rata amount for the service already rendered must be paid.
4. Service Delivery and Obligations
The client is responsible for providing all information necessary for the performance of the massage. Ayelet Furman is bound by confidentiality and does not permanently store sensitive data (e.g., health data).
Services are considered to have been fulfilled in accordance with the contract if no defects are reported immediately after the massage. Any defects must be reported in writing within 24 hours so that remedial action can be taken.
5. Payment Terms
Payment is due after the service has been provided, using the method selected during booking (cash, EC or credit card). Vouchers are valid for up to 2 years from the date of purchase and can be redeemed at the time of payment.
6. Cancellation Policy
Free cancellation is possible up to 24 hours before the appointment. For later cancellations, a minimum of 80% of the agreed price will be charged.
For last-minute bookings (within 24 hours of the appointment), free cancellation is possible up to 2 hours before the service begins. Termination during the massage session is not possible, except for important reasons.
7. Liability
Ayelet Furman is liable only for intent and gross negligence. In cases of simple negligence, she is liable only for injury to life, body, or health, or for the breach of essential contractual obligations, limited to the foreseeable damage.
8. Final Provisions
German law applies. The contract language is German. The place of jurisdiction is the registered office of Ayelet Furman.